Use Case · AI Agents
Your agent is smart. Give it a voice.
Your AI can reason, retrieve, and respond. But it can't reach anyone. Tuco gives your agent the communication layer it needs — iMessage with 98% open rates, sub-3-second webhooks, and real delivery.
Used by AI-first companies building sales, support, and scheduling agents.
Smart agent. Broken last mile.
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Your AI agent is smart but can't reach anyone.
You've built a great agent. It can qualify leads, answer questions, and book meetings. But it's stuck behind an email inbox nobody checks.
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Email responses take hours.
Your agent replies instantly, but the customer doesn't see it for 4+ hours. By then they've moved on, and your perfect reply is worthless.
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SMS gets filtered into oblivion.
Carriers flag automated messages. 10DLC registration takes weeks. Your agent's messages end up in a junk folder the customer never opens.
iMessage is the channel agents need.
Tuco provides the communication infrastructure for AI agents. REST API in, iMessage out. Real-time webhooks back. Your agent handles the intelligence — we handle the delivery.
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Real-time webhook loop.
Customer replies. Webhook fires in under 3 seconds. Your AI processes. Tuco sends the response. Total round-trip: under 5 seconds. Feels like texting a real person.
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Real iPhones, real trust.
Messages send from real Apple hardware. Your agent's messages show the sender's name and photo — not a random number or shortcode. Trust is baked in.
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Concise, natural messages.
AI models love writing paragraphs. Texting demands brevity. Tuco's recommended approach enforces message-length limits so your agent sounds human, not robotic.
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Human handoff when needed.
Set a confidence threshold. When your AI isn't sure, route to a human seamlessly. The customer never knows the handoff happened.
The numbers that matter.
< 3 sec
Webhook Latency
Reply received to webhook fired
95%+
Delivery Rate
Real iMessage infrastructure
5-10x
Reply Rate vs Email
iMessage vs email follow-ups
< 5 sec
Full Agent Loop
Reply → AI → response sent
In Production
Real agents. Real results.
Case Study
Pharmaceutical company automates repeat purchase FAQs
A pharmaceutical company was drowning in repeat questions — "when's my refill?", "can I change my order?", "what's the dosage?" Their support team spent 70% of their time on questions that had straightforward answers.
They built an AI agent on Tuco that receives customer iMessages, checks order history, and replies with personalized answers in under 5 seconds. When the AI's confidence drops below 80%, it routes to a human rep seamlessly.
70%+
Questions handled autonomously
< 5 sec
Average response time
4 hrs → 5 sec
Response time improvement
Agent workflows that work.
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Sales Agent
Trigger: New lead fills out form or books demo
- Agent texts lead within 30 seconds
- Qualifies based on your ICP criteria
- Books meeting on your calendar
- Updates CRM with conversation summary
"Hey {{first_name}}, saw you just checked out Tuco. Quick question — are you looking to automate outbound or inbound messaging?"
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Support Agent
Trigger: Customer sends an iMessage with a question
- Webhook fires, agent receives the message
- AI checks knowledge base + order history
- Sends personalized answer in under 5 sec
- Escalates to human if confidence < 80%
"Hey {{first_name}}, your next refill ships on {{date}}. Want me to update the quantity or keep it the same?"
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Scheduling Agent
Trigger: Appointment reminder or reschedule request
- Agent texts reminder 24h and 1h before
- Handles reschedule requests conversationally
- Updates calendar in real time
- Sends confirmation with new details
"{{first_name}}, you're on for tomorrow at {{time}}. Need to move it? Just text me a time that works better."
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Nurture Agent
Trigger: Lead goes cold or hasn't engaged in X days
- Agent sends casual re-engagement text
- Responds to replies with relevant content
- Tracks engagement for lead scoring
- Routes hot leads back to sales
"Hey {{first_name}}, been a minute. We just shipped a feature I think you'd actually care about — want me to send a quick summary?"
System prompts for your agent.
Sales Agent Prompt
"You're a friendly sales assistant. Keep replies under 160 characters. Ask one question at a time. Qualify based on: company size, use case, and timeline. If they're ready, offer to book a call."
Best for: Lead qualification + meeting booking
Support Agent Prompt
"You're a helpful support rep. Answer from the knowledge base. If you're not 80%+ confident, say 'Let me connect you with someone who can help' and flag for human handoff."
Best for: FAQ handling + human escalation
Scheduling Agent Prompt
"You handle appointment scheduling. Be conversational and brief. Offer 2-3 available times. Confirm the booking with date, time, and any prep instructions."
Best for: Booking + rescheduling + reminders
Nurture Agent Prompt
"You're re-engaging cold leads. Be casual, not pushy. Reference something specific about them if available. Goal: restart the conversation, not hard-sell."
Best for: Re-engagement + lead warming
FAQ
Questions. Answered.
What kind of AI agents work best with Tuco?
Sales agents, support agents, scheduling agents, and nurture agents all work well. Any agent that needs to communicate with humans in real time benefits from iMessage's 98% open rate and sub-3-minute read times.
Can my agent handle conversations autonomously?
Yes. Set up a webhook to receive replies, process them through your AI model, and send responses back through Tuco's API. The full loop runs in under 5 seconds. Add a confidence threshold to route tricky questions to a human.
How do I prevent my agent from sounding robotic?
Use a system prompt that enforces message-appropriate length (under 160 characters), conversational tone, and no filler. Some customers also use Tuco's text refinement layer that compresses AI output into natural, concise text messages.
What happens when the AI doesn't know the answer?
Build a confidence threshold into your agent logic. When confidence drops below your threshold, route to a human via Slack, your CRM, or a custom dashboard. The customer never knows the handoff happened.
Is this compliant with Apple's Terms of Service?
Tuco runs on real Apple hardware — dedicated iPhones and Macs, not emulators or VMs. Messages send through native iMessage infrastructure. No jailbreaks, no grey-market exploits.
What does pricing look like for AI agent use cases?
Tuco charges $0.01 per message — both sent and received. No per-contact fees, no monthly minimums. A support agent handling 1,000 conversations a month costs about $20 in messaging.
Give your agent iMessage.
Your AI is ready. The infrastructure is ready. Connect them and start reaching customers where they actually respond.