Inbound AI Reply System

AI replies for inbound iMessage.

Auto-reply when it is safe. Copilot when a rep should approve.

When a lead writes back, Tuco can draft the answer for a human, route it to the owner in Telegram or email, or send it automatically in autopilot mode. It uses knowledge, thread history, HubSpot and CRM context, and AI SDR handoff rules so replies sound native instead of robotic.

Copilot or autopilotAuto-reply when safeHubSpot write-backAI SDR handoff

Last updated:

Copilot

Draft. Then approve.

Owners get the reply in Telegram, email, and Unibox before anything goes out.

Autopilot

Auto-reply when safe.

Low-risk inbound questions can be answered automatically using workspace rules, confidence thresholds, and KB context.

AI SDR handoff

Keep the thread moving.

An AI SDR can take over when the reply should move into qualification, booking, or the next sales step instead of generic support copy.

Owner routing

Send it to the right rep.

Personal Telegram first. Workspace fallback second. Email backup always there.

Inbound thread

Multi-bubble reply with typing rhythm.

Live

Hey, quick one. Can this sync replies back to HubSpot too?

Inbound reply

System

KB combines the last 60 seconds of inbound text before drafting. Owner found: Sarah.

Yep. Replies can log back to HubSpot automatically.

Bubble 1

You can also stop campaigns when a note, tag, or property changes.

Bubble 2

60s
Silence window

Inbound bursts are debounced first so the draft uses the full thought, not half the reply.

2–4
Bubbles per answer

Replies split into short iMessage bubbles with typing indicators in between.

3 paths
Manual, copilot, autopilot

Choose the level of human approval that fits the risk and the volume.

Owner first
Routing by rep

Notifications target the contact owner before they fall back to the workspace channel.

Answers. Without the lag.

Route to the rep.
📬
Owner aware

Replies follow contact ownership. Personal Telegram can receive the draft before the shared workspace channel ever sees it.

See Telegram Bridge
Pick the approval mode.
⚙️
Mode control

Manual for full control. Copilot for approve-or-edit. Autopilot for routine inbound questions that should move now.

Split the reply.
💬
Natural output

Short multi-bubble responses with typing rhythm feel native to iMessage. Not robotic. Not over-written.

Keep moving the thread.
🎯
AI SDR handoff

Guide a conversation toward qualification, booking, or close using stage objectives instead of one generic answer mode.

See AI SDRs
Handle more than plain text.
🎙️
Richer inputs

Voice notes, attachments, reactions, and thread history give the AI better context before it drafts the next move.

Fallbacks stay intact.
🛡️
Safe by default

If a draft should not send, the owner still gets notified. If the model flakes, the thread does not disappear into a black hole.

Workflow

How replies move.

Inbound text comes in. Tuco does the boring part first.

01

Collect the inbound burst.

The system waits for the reply burst to finish so one answer can address the full message.

02

Load the right context.

Knowledge, thread history, owner, AI SDR context, and language rules all get pulled into the draft.

03

Draft or auto-send.

Copilot routes for approval. Autopilot sends right away when the workspace allows it.

04

Log the outcome.

Telegram, email, Unibox, HubSpot write-back, and activity history stay in sync after the reply lands.

Keep the inbox moving.

The best AI reply engine is not the one with the longest answer. It is the one that gets the rep, the draft, and the next step right.

Get StartedMini self-serve, Growth demos